FAQ

Shipping

  1. How long does delivery take?
    Delivery times vary by region:
    1. France: 2 business days via Colissimo.
    2. UK & Rest of Europe: 2-4 business days.
    3. US & Canada: Calculated at checkout, with tracking provided.
      Note: Expedited shipping options are available.
  2. Do you ship internationally?
    Yes, we ship to various international destinations, including the UK, Europe, the US, and Canada. Shipping fees and customs/duties (if applicable) are calculated at checkout.
  3. Do you deliver to Mauritius?
    We do not offer delivery in Mauritius. Products are available for purchase at select stores and hotels—please refer to the Our Stores tab for more details.


Returns & Exchanges
  1. What is your return policy?
    Unopened and unused items can be returned within 14 days of purchase. Sale items are final and cannot be returned or exchanged. Please ensure the product is in its original packaging with no signs of use.
  2. How do I initiate a return or exchange?
    To initiate a return or exchange, email contact@voyagerodrigues.com with your order number and the reason for the return or exchange. Returns must comply with our policy guidelines.
  3. Are shipping charges refundable?
    Unfortunately, shipping charges paid by the customer are non-refundable.


Sustainability & Product
  1. What makes your packaging sustainable?
    Our packaging is eco-conscious:
    • Fully recyclable glass bottles.
    • Caps made from 40% plant-based bioresin.
    • 100% paper boxes, also fully recyclable.
  2. Are your products vegan and cruelty-free?
    Yes, all our products are 100% vegan and cruelty-free, made without parabens, phthalates, formaldehyde, or endocrine disruptors.
  3. How do you support sustainable farming and communities?
    We actively engage in initiatives like supporting women farmers, exploring innovative uses for byproducts, and collaborating with organizations such as CIRAD to promote sustainable and professional Limon cultivation.