Privacy policy

Online Privacy Policy of Yellow.com and Voyage à Rodrigues

Last Updated: December 4, 2024

Welcome to this website (“Site”), which is owned or operated by Yellow.com and its
brand Voyage à Rodrigues (“VAR”). Yellow.com and its brand Voyage à Rodrigues are
also referred to in this Privacy Policy as “we”, “our”, or “us”.

VAR values its customers and respects their privacy. Your visit to the Site and your use
of any of the services or features we offer are subject to our Terms and Conditions.
This Privacy Policy (together with our Terms and Conditions, our Cookie Policy, and any
other documents referred to in it) sets out the basis on which we process any personal
data we collect from you or that you provide to us. We are the data controller of your
personal data. Please read this Privacy Policy carefully to understand our views and
practices regarding your personal data and how we will treat it.
Our Site is not intended for children under 14 years of age or the age required by
applicable data protection law, who should not use it. We do not knowingly or
intentionally collect information from children under 13 years of age.
This Privacy Policy does not cover information that you submit on other websites. For
example, if you post something on third-party sites such as Facebook, Twitter,
Instagram, or YouTube (“Third-Party Sites”), such information is governed by the privacy policies of those websites and is not governed by this Privacy Policy. Similarly, if you post something on another website operated by any member or brand of our group (“Affiliated Sites”), such information is governed by the privacy policies of those Affiliated Sites and is not governed by this Privacy Policy. You should always review the Terms and Conditions and Privacy Policies posted on Third-Party Sites and Affiliated Sites.

1. How/When We Collect Personal Data from You

Information You Provide to Us: You may provide us with personal data about yourself
when you:
- Visit our Site;
- Fill out forms on our Site or in-store;
- Visit us in-store (e.g., personal data collected through our use of CCTV in our
stores and premises) or attend one of our events, masterclasses, or workshops,
or interact with us by phone, email, or otherwise;
- Create an online account (which you must do if you wish to use certain services
and features we offer on our Site), subscribe to our services (including loyalty
programs), or place an order on our Site;
- Submit requests, comments, suggestions, ideas, or other information;
- Participate in our customer satisfaction surveys or other market research; or
- Communicate with us via social media websites, third-party applications, or
similar technologies.
Information We Receive from Other Sources: We may receive information about you if
you use any of the other websites we (or any member or brand of our group) operate or
other services we provide. In this case, we will have informed you when we collected
that data that it may be shared internally and combined with data collected on this Site.
We also work closely with third parties (including, for example, subcontractors in
technical, payment, and delivery services, advertising networks, marketing services,
analytics providers, search information providers, credit reference agencies, etc.) and
may receive information about you from them.

2. Personal Data We Collect About You
We may collect and process the following personal data about you, which you submit to us:
- Contact information (such as your name, address, email address, and phone
number);
- Demographic information (such as age, nationality, gender, or other information-
that may identify you as an individual);
- Passwords and other authentication information;
-  Responses to any customer satisfaction survey or market research (unless
provided anonymously);
-  Financial and credit card information; and
- Your marketing preferences.
We may also automatically collect information from you. For example, if you contact us with a complaint or request, we may keep a record of any phone number used to call our customer service and the correspondence and the time taken to deal with any
request you make. We might also record your satisfaction levels with the services we
provided. We also collect and retain your purchase history.
We may also automatically collect personal data from you using cookies and similar
technologies. A cookie is a small file containing letters and numbers that we may place
on your device. You can find more information about the individual cookies we use and the purposes for which we use them in our Cookie Policy. This type of information may include:
- Technical information, including the Internet Protocol (IP) address used to
connect your computer to the Internet;
- Your login information;
- Browser type and version, time zone setting, browser plug-in types and versions;
- Operating system and platform; and
- Information about your visit, including the full Uniform Resource Locators (URL)
clickstream to, through, and from our Site (including date and time); products you
viewed or searched for; page response times; download errors; length of visits to
certain pages; page interaction information (such as scrolling, clicks, and mouse-
overs); and methods used to browse away from the page.

3. Use of Your Personal Data
We may use your personal data for the following purposes:
- To fulfill your order (including acknowledging receipt of your order and
communicating with you regarding any issues with fulfilling your order);
- To ensure your order is delivered correctly;
- To manage your account and provide associated benefits (including inviting you
to our events, masterclasses, and workshops, or offering you gifts and samples);
- For accounting, billing, reporting, and auditing purposes;
-  To verify creditworthiness;
- To authenticate and verify your identity and distinguish you from other users;
- To verify credit, debit, or other payment cards;
- To recover any debts;
- To ensure security in all our operations (including in our stores and premises);
- For training, legal, and administrative purposes and for internal operations,
including troubleshooting, data analysis, testing, research, statistics, and
surveys;
- To provide customer service;
- To provide services such as identifying your purchasing preferences and
requirements;
- To monitor your use of our Site to improve the user experience and ensure that
content is presented in the most effective manner for you and your device;
- To enhance your shopping experience with us and personalize any advertising so
that it is more interesting to you, for example, keeping you informed of our latest
fragrances, candles, cosmetics, makeup, leather care products, body care,
promotional offers, and events, and sending you our newsletter;
- To operate and administer any loyalty program (including providing associated
rewards);
- To inform you of any changes to our services; and
- To perform any marketing analysis to enable us to assess trends and the
effectiveness of our advertising and marketing campaigns (including using your
personal data to assess, analyze, or predict certain personal aspects about you,
such as your preferences, economic situation, interests, or location) to, for
example, create a profile of your interests to personalize our communications
and ensure they are of interest to you and to personalize your experience when
you visit our Site and facilitate your purchases with us.
We may also combine or associate the information we collect from you with information you provide to us with information we receive from other sources (such as social media platforms). We may use the combined information for the purposes set out above (depending on the types of information we receive). This may include your contact details, demographic data, social media interactions, preferences, purchasing habits, interests, geographical location, and age or age range. We may use such personal data to display more relevant advertising to you, either on our Site or on third-party websites (including social media platforms) or, when you are a VIP customer, we may use such personal data to provide more personal and tailored customer service based on data about your preferences, behaviors, and purchases.

4. Legal Basis for Processing
We will only process your personal data if we have a legal basis for doing so. The legal
basis will depend on the purposes for which we have collected and used your personal
data. In most cases, the legal basis will be one of the following:
- Consent: For example, when you have given your consent to receive certain
commercial messages from us. You can withdraw your consent at any time,
including by clicking the “unsubscribe” link at the bottom of any commercial email
we send you.
- Legitimate Interests: When it is necessary for us to understand our customers,
promote our services, and operate effectively, provided in each case that this is
done in a legitimate way that does not unduly impact your privacy and other
rights. For example, we rely on this legal basis when we conduct certain market
analysis to understand our customers in sufficient detail to create new services
and improve our brand profile.
- Contract Performance: When you have purchased a product from us and we
need to use your contact and payment information to process your order and
send you the product.
- Legal Obligation: When we are subject to a legal obligation and need to use your
personal data to comply with that obligation.

5. Opting Out of Marketing
You can ask us to stop sending you commercial communications at any time by:
-  (i) Clicking the unsubscribe link in commercial emails you receive from us, or via
your account where applicable and depending on your location;
- (ii) Following the “STOP” instructions provided in SMS messages;
-  (iii) Following any instructions included in a particular promotion by postal mail; or
- (iv) Contacting our customer service team (who will then direct you to where you
can unsubscribe). If you have registered with us, you can also opt out of
receiving postal mail from us by logging into your account and changing your
preferences.

6. Disclosure of Your Information
We may share your personal data with any member or brand of our group, namely our
parent company, Manzanita US Investments LLC, and all its subsidiaries operating in
the luxury, beauty, fragrances, cosmetics, home, and lifestyle products sectors. Please
visit www.manzanitacapital.com for more information about our group and brands.
They may use the information in accordance with their privacy policies for purposes
such as: financial reporting and analysis; strategic planning; developing customer
segmentation and metrics to provide a consistent view of our customer base; creating
inspiring editorial content and features; and developing new products and collaborations to enhance your experience as a VAR or other group brand customer.
We occasionally use the services of other carefully selected and controlled companies
and individuals that we engage to perform functions on our behalf in connection with the operation and continuous improvement of this Site and our services. We may share your information with selected third parties, including:
- Suppliers and subcontractors for the performance of any contract we enter into
with them or with you (for example, to process your order and manage your
account, including authorization and validation of credit or debit card transactions, provision of delivery services, operation and administration of any
loyalty program, data analysis, etc.). Such companies or individuals may have
access to your personal data to perform their function but may not use such
information for any other purpose.
- Advertisers and advertising networks that require the data to select and serve
relevant ads to you and others. Online retargeting is a form of online advertising
that allows us and some of our advertising partners to show you advertising
based on your browsing patterns and interactions with our Site. For example,
when you visit our Site and then go to another site, you may start seeing our ads
showing you special offers or reminding you of the products you were viewing on
our Site. The technology behind such advertising is based on cookies. For more
information on how we use cookies and how you can, if you wish, disable
cookies, please see our Cookie Policy. Such processing constitutes profiling
under the UK/EU GDPR. We process your personal data in this way because it is
in our legitimate interest to provide you with a personalized experience on our
Site and to display personalized advertising to you, and, depending on how such
advertising is delivered, subject to your consent to the use of your personal data
for marketing purposes, where applicable.
- Analytics and search engine providers that assist us in improving and optimizing our Site.
We do not provide your personal information to other companies or individuals for commercial purposes, unless you have indicated during registration that you wish to receive information about the products, offers, and services of other companies in areas such as luxury, beauty, fragrances, cosmetics, home, and lifestyle products.

We may also disclose your personal data to third parties:

-  If we sell or buy any business or assets, in which case we may disclose your
personal data to the prospective seller or buyer of such business or assets;
- If VAR (or its ultimate holding company and its subsidiaries) or substantially all of
its assets are acquired by a third party, in which case personal data held by it
about its customers will be one of the transferred assets.
We may share your personal data if we are under a duty to disclose or share it to
comply with any legal obligation, or to enforce our other terms and conditions or
contracts, or to protect our rights, property, or safety (or the rights, property, and safety of our customers or others). This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

7. Where We Store and Process Your Personal Data
The personal data that we collect from you may be transferred to, and stored in, a
country other than the one in which it was originally collected, including countries that
have less strict, or no, data protection laws than those in the EEA.
The reason for such a transfer is that some of the operations necessary for the
performance of our contract with you are located outside the EEA, for example, they
may be processed by staff operating outside the EEA who work for us or one of our
suppliers. Such staff may be engaged in, among other things, the fulfillment of your
order, the processing of your payment information, and the provision of support
services.
When your personal data is transferred in this way, we take all reasonably necessary
steps to ensure that adequate safeguards are in place to protect your personal data and ensure it is processed securely and in accordance with this Privacy Policy. In such
cases, we rely on approved data transfer mechanisms (such as standard contractual
clauses) to ensure that your information benefits from adequate safeguards in the
recipient country. If you are located in the EEA, you can contact us to obtain a copy of the safeguards we have put in place to protect your personal data and your privacy rights in such circumstances.

8. Security and Passwords
We have put in place security measures to ensure that the personal data we collect and store (including all transaction information) is protected. Transaction information
includes all credit or debit card information, your personal contact information, and any other names and addresses you provide when placing an order for delivery to another address, and your purchase history. If you have given your consent before entering the required information for the order process, our Site will retain the information related to your VAR account such as your name, address, email address, and purchase history.
Each time you log in to your VAR account to place a new order, you will need to re-enter your credit card information.
If we have given you (or you have chosen) a password that enables you to access
certain parts of our Site, it is your responsibility to keep this password confidential. We
ask you not to share your password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure.
Although we will do our best to protect your personal data, we cannot guarantee the
security of your data transmitted to our Site; any transmission is at your own risk. Once
we have received your information, we will use strict procedures and security features to prevent unauthorized access.

9. Third-Party Websites
Our Site may sometimes contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you
submit any personal data to these websites.

10. Data Retention and Destruction
We retain data for as long as necessary to provide the products and services to you and others, as required by law. We may also retain a record of any correspondence with you (for example, in the event of a complaint from you) for as long as necessary to protect against legal claims.

11. Rights of Data Subjects
You have certain rights in relation to your personal data. These rights include: the right
to object to the processing of your information for certain purposes, the right to access your personal data, and the ability to erase, restrict processing, or receive a machine-readable copy of your personal data. Where the processing is based on your consent, you may withdraw your consent at any time.
We will process any request to exercise your rights in accordance with applicable law
and any applicable legal exemptions. If you wish to exercise any of these rights, please
contact us at the contact details below.
You may also have the right to lodge a complaint with a data protection authority if you believe that we have processed your personal data unlawfully or in violation of your rights. In such a case, we kindly ask you to contact us first (at the contact details below) so that we can investigate and, hopefully, resolve your concerns.

12. Changes to Our Privacy Policy
Any changes we may make to our Privacy Policy in the future will be posted on this
page. Please check back frequently to see any updates or changes to our Privacy
Policy.

13. Contact
All comments, questions, or requests regarding this Privacy Policy are welcome and
should be addressed by email to info@voyagearodrigues.com.

14. UK Representative

Cookie Policy
Last Updated: 04.12.2024
Welcome to this website (the “Site”), which is owned or operated by the following entity
depending on the country in which you are located: (a) France/International: Yellow.com
(France) (“Yellow”). Yellow is also referred to in this Cookie Policy as “we”, “our”, or “us”.

Our Site uses cookies to distinguish you from other users of our Site. A cookie is a small file containing letters and numbers that we store on your browser or the hard drive of your computer with your agreement. Cookies contain information that is transferred to your computer's hard drive. Cookies can be used to track your activity on a website and between websites, and such information helps websites understand your preferences and improve your website experience. Our Site uses functional, performance, marketing, and personalization cookies. This helps to provide you with a good experience when you browse our Site; for example, this means we can recognize your computer when you access the Site and log you into your account using your username and password. The use of cookies also allows us to improve our Site.
We use the following cookies:
Strictly Necessary/Essential Cookies
These are cookies that are required for the operation of our Site. They include, for
example, cookies that enable you to log into secure areas of our Site or use the
shopping cart.
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They allow us to recognize and count the number of visitors and see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
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Functionality Cookies
These are used to recognize you when you return to our Site. This enables us to
personalize our content for you and remember your preferences.
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Targeting Cookies
These cookies record your visit to our Site, the pages you have visited, and the links
you have followed. We will use this information to make our Site more interesting to you.
We may also share this information with third parties for this purpose.
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